Privacy Policy for 28 Mile Logistics Inc

Effective Date: 03.24.2025

At 28 Mile Logistics Inc (“we,” “us,” or “our”), we are committed to protecting the privacy of our customers, employees, contractors, and other individuals who interact with our services. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in compliance with applicable laws, including the Illinois Personal Information Protection Act (PIPA), the Illinois Consumer Fraud and Deceptive Business Practices Act, and other relevant data protection regulations.

1. Information We Collect

We collect various types of personal information, including but not limited to:

  • Personal Identification Information: Name, address, phone number, email address, driver’s license number, Social Security number (for employees), or other identifying information.

  • Business Information: Company name, address, tax identification number, payment information (credit card details, bank account numbers).

  • Operational Information: Driver’s license and vehicle information, delivery schedules, cargo details, and GPS location data.

  • Payment Information: Billing and payment data for the services rendered.

  • Communication Records: Customer service interactions, emails, and other forms of communication.

2. How We Collect Your Information

We collect personal information in the following ways:

  • Directly from You: When you provide us with your details via our website, phone calls, emails, contracts, or during interactions with our drivers and staff.

  • Automatically: Through our website, applications, GPS tracking systems, and vehicle telematics that collect operational data.

  • Third-Party Sources: From partners, suppliers, or other entities with whom we do business (e.g., subcontractors or vendors).

3. How We Use Your Information

We use your personal information for the following purposes:

  • To Provide Services: To complete and manage transportation and logistics services, including shipping, deliveries, route planning, and customer service.

  • To Process Payments: To bill for services, process payments, and manage accounts.

  • To Improve Our Services: To enhance our operations, analyze trends, improve customer service, and optimize delivery routes.

  • For Legal Compliance: To comply with legal obligations, including regulatory reporting, audits, safety requirements, and tax filings.

  • To Communicate with You: To send you updates about your deliveries, invoice reminders, promotions (with your consent), and other communications related to your relationship with us.

4. How We Protect Your Information

We take the security of your personal information seriously and implement appropriate physical, technical, and administrative measures to safeguard it. This includes:

  • Data Encryption: For payment transactions and sensitive information.

  • Access Controls: Restricting access to personal data to authorized employees and contractors only.

  • Monitoring and Audits: Regularly monitoring and auditing our security measures to ensure effectiveness.

  • Secure Storage: Storing personal data securely using industry-standard protocols.

5. Sharing Your Information

We do not sell your personal information to third parties. SMS opt-in and phone numbers collected for SMS communication purposes will not be shared with any third party and affiliates for marketing purposes

6. Your Rights and Choices

As a resident of Illinois, you have certain rights under applicable laws regarding your personal data:

  • Access: You may request access to the personal data we hold about you.

  • Correction: You can request that we correct any inaccurate or incomplete personal data.

  • Deletion: You can request that we delete your personal data, subject to certain legal exceptions.

  • Opt-Out of Marketing: You can opt-out of receiving promotional emails or communications by following the unsubscribe instructions in each communication or by contacting us directly.

To exercise any of these rights, please contact us using the information provided below.

7. Cookies and Tracking Technologies

Our website and services may use cookies, web beacons, and other tracking technologies to enhance user experience and analyze traffic. You may disable cookies in your browser settings, but this may impact the functionality of our website.

8. Data Retention

We will retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. When personal data is no longer needed, we will securely dispose of it.

9. Children’s Privacy

Our services are not intended for individuals under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child under 13, we will take steps to delete that information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make any material changes, we will notify you by updating the “Effective Date” at the top of this page and, where appropriate, provide a more prominent notice. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us:

28 Mile Logistics Inc
Address: 1000 South Clark Street Unit 2219 Chicago, IL 60605
Phone: (708)668-7246
Email: dispatch@28milelogistics.com